Privacy policy

Updated 9 Nov 2026

This policy explains what personal data JetSupply collects when you use this website, why we collect it, who it is shared with and the rights you have. JetSupply sells digital add-ons for Microsoft Flight Simulator 2020 and 2024.

What we collect

Your account

  • Your email address and first name, provided when you create an account.
  • Your password, stored only in a hashed form. We never see or store it in plain text.

Your orders

  • The add-ons you buy, the amounts paid and the date of each order.
  • The content delivered to you (keys, licences or download links), stored encrypted and shown only in your account.

Gift card payments

  • When you redeem a gift card, we keep the amount, the currency, the last 4 characters of the code and the transaction reference returned by Rewarble, so we can confirm your payment and handle any dispute.
  • The full code is stored encrypted, only to check that a card is not used twice.

Technical data

  • Your IP address, used for a short time to protect the site against abuse (for example repeated failed sign-in attempts). This information is deleted automatically after one hour at most.
  • Technical server logs (errors, requests), used only to keep the site running and secure.

We do not collect your bank card details, your postal address or your phone number.

Payments

For the moment, payments on JetSupply are made only with Rewarble gift cards. You buy the gift card from one of its resellers, then enter its code at checkout.

  • Your bank details are handled by the reseller you buy the card from, never by JetSupply.
  • When you redeem a card, its code is sent to Rewarble to check its value and credit our account.
  • Rewarble's own privacy policy applies to the data you give them: https://www.rewarble.com

This policy will be updated if other payment methods are added.

Cookies

JetSupply uses only cookies that are strictly necessary for the site to work:

  • Session cookie: keeps you signed in, for up to 12 hours.
  • Cart cookie: remembers your cart, for up to 14 days.

We do not use advertising cookies, analytics or any tracking tool, so no consent banner is needed.

Why we use your data

  • To create and manage your account (performance of our contract with you).
  • To process your orders, confirm your payments and deliver your add-ons (performance of the contract).
  • To keep accounting records of sales (legal obligation).
  • To protect the site and our customers against fraud and abuse (legitimate interest).

We never sell your data and we do not send you marketing emails.

Who receives your data

Your data is only shared with the service providers we need to run the site:

  • Our hosting provider, which runs our servers in the European Union.
  • Cloudflare, which protects and speeds up the site. Your IP address passes through its network.
  • Rewarble, which processes gift card redemptions.
  • catbox.moe, which hosts the product images. Your browser loads these images directly from files.catbox.moe, which receives your IP address.

How long we keep your data

  • Account: until you ask us to delete it.
  • Orders and payment records: as long as required, even if your account is deleted.
  • IP addresses used for security: one hour at most.

Security

Passwords are hashed, delivered content and gift card codes are encrypted, and the whole site is served over HTTPS. Access to the administration is restricted and protected.

Your rights

  • access the data we hold about you;
  • correct inaccurate data;
  • ask for your account and data to be deleted;
  • object to or restrict some processing;

Changes to this policy

We may update this policy, for example when a new payment method is added. The date of the latest update is shown at the top of this page. By continuing to use our site, we consider that you accept these conditions.